Shipping & Returns
Please allow for additional time during the peak holiday season. Also, please note that Federal holidays are not considered a transit day.
If you would like us to ship your gift to a different address you may do so at no extra charge. We can also ship to multiple addresses. Each address in a multiple address order should be treated as a new order. Simply submit a new order for every address that you are shipping to.
Please note: We only ship light weight or small items to PO Boxes. If possible, please provide a street address to avoid any potential delays on your order as Fedex and UPS do not deliver to PO Boxes and will not be a shipping option.
International Shipping (Outside of the USA)
Findcostume.com has partnered with a trusted third-party company, GlobalShopex to fulfill orders for our international customers. Simply put any items you wish to purchase in your shopping cart and choose the "international checkout" option. The items will automatically be transferred into an GlobalShopex cart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex Customer Service Department
Accuracy of Address
Please make sure your address information is accurate and complete. If the address is incomplete it may delay receipt of the package and you will be charged a fee to correct the address (even if only the apartment or suite number is missing).
We strive to ensure that you have an easy and pleasant shopping experience with us. Our products are carefully chosen to meet strict quality guidelines and our friendly customer service will do everything possible to make sure you are a satisfied customer! However, if you are not satisfied, you may exchange or return your purchase for the selling price of the product by following the return guidelines listed below.
Please call for a Return Merchandise Authorization number and return instructions before sending back any item. Unauthorized returns will not be accepted. We recommend that any returns you send to us be fully insured and via a carrier that provides tracking information. In the event that a returned package is lost or damaged during shipment back to our company, we will not be able to refund you. Instead, you will need to contact the shipping courier that you selected and file an insurance claim. All refunds will be made to the person/credit card that made the original purchase. Some return exceptions to this policy may apply. All returns or exchanges must be made within 30 days of receipt. Please allow up to 2 weeks for refunds to be processed from the date your return is received.
Returning Damaged or Defective Items:
- All damaged items must be reported within 5 days of the receipt of the item so that the damaged claim may be filed with our shipping courier.
- Please call for a Return Merchandise Authorization number and return instructions before sending back any item. Unauthorized returns will not be accepted.
Returning Non-Defective items:
- Future Memories, Inc. will not refund your purchase if the item returned is not in new and resalable condition including costume, contents, and packaging. Your refund will be denied if there is any sign of use.
- Please call for a Return Merchandise Authorization number before sending back any item. Unauthorized returns will not be accepted.
- All approved non-defective returns will be subject to a 20% restocking fee.
- Return shipping is the responsibility of the customer and should be returned with a tracking number.
- Shipping & Handling Fees are not refundable.
- Costumes may be returned/exchanged within 30 days of receipt with the exception of costumes purchased between October 1st and October 31st which cannot be returned. This is due to Halloween being a 1 time wear event and is common practice in the costume industry.
- Exchanges are permissible for a different size with a 10% restocking fee.
- Any non-defective orders that are refused or marked "return to sender" will have freight charges deducted from your return. Orders should be returned via Ground service. Express return shipping fees will NOT be reimbursed.
- Personalized items, personal care products, and bulk orders cannot be returned. There are No returns or exchanges on masks, hats, costumes with hats, bodysuits, shoes, costumes with masks, make up, wigs, facial hair, mascot costumes, props and attachable hair pieces.
- If your original purchase qualified for FREE shipping and you choose to return any part of your order, you will still be responsible to pay for all shipping costs that were originally incurred to ship your order. If a FREE shipping order is refused or deemed Return To Sender, you will also be responsible for the return shipping fee. These shipping amounts will be deducted from your refund.
- Costumes to be exchanged due to incorrect size must be in new, unused, resalable condition with original packaging.
- Costume styles are subject to change without notice, due to manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience this may cause. The Manufacturers do not always notify us of these variations. We will reflect any changes to the costumes in the website descriptions and images as soon as we become aware of them. Thank you for your understanding with this issue.
- Please note there are no shipping refunds due to any transit delays by the courier unless the courier will offer a refund for their service.
- Santa and Christmas related costumes may not be returned after 12/25.
Cancellations are not guaranteed as our systems are automated. If you have placed an order and would like to cancel it, please contact us as quickly as possible by telephone and we will do our best to prevent your order from shipping. If our customer service team attempts to cancel your order, please understand that a successful cancellation may still be unlikely as it’s difficult to intercept an order once it’s been processed. Please note: bulk orders along with personalized and/or made-to-order items may not be canceled once production has begun. If an order that you attempted to cancel ships out, your order will need to meet all the terms and conditions as outlined in our return policy including restocking fees. Shipping fees will not be refunded.